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How juara88 Protects Your Personal Data

At juara88, your personal data is handled with clear rules: we collect only what we need to run your account, process your deposits via DANA, OVO, GoPay and…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions securedYour right to access & delete dataRetention periods clearly statedContact us to update your records

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What Information juara88 Holds on Your Account

juara88 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, we collect your name, email address, date of birth and the payment identifiers linked to your chosen method — whether that is a DANA wallet number, an OVO account ID, a GoPay-linked phone number or a QRIS static code. We also

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log device identifiers, IP addresses and session timestamps to detect unauthorised access. Transaction records are retained for a minimum of five years to satisfy financial record-keeping obligations. Behavioural data such as pages visited and session duration is stored in anonymised form for up to twelve months.
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Access to all personally identifiable records is restricted to authorised juara88 operations staff on a need-to-know basis. Your data is stored on servers that apply AES-256 encryption at rest. Availability of certain data-processing features depends on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to view, correct or delete any personal information we hold on your account, our privacy team is reachable seven days a week between 08:00 and 23:00 WIB. Whether you are in Bandung or anywhere else in Indonesia, you can reach us through the channels below and we aim to respond to data requests within 72 hours of receipt.

Team online

Live Chat

Open the chat widget in the bottom-right corner of any page. Identify yourself with your registered email and we will pull your data record in real time during support hours 08:00–23:00 WIB.

Email

Send your full name, registered email and the nature of your request to our privacy address. We acknowledge every request within 24 hours and resolve it within 72 hours on business days.

Account Portal

Log in, go to Settings, then select Privacy & Data. From there you can download a copy of your stored profile data or submit a deletion request directly without contacting support.

DATA HANDLING PRACTICES

Six Ways We Manage Your Privacy at juara88

Every data-handling decision we make is built around two things: keeping your account secure and giving you clear control over what we store.

Encrypted Storage

All personally identifiable fields — name, email, payment identifiers — are encrypted with AES-256 at rest and TLS 1.3 in transit. We run automated key-rotation every 90 days so older sessions cannot be decrypted if intercepted.

Cookie Policy

We use three cookie categories: strictly necessary (session management), analytics (anonymised page metrics, 12-month retention) and preference (language and currency settings). You can manage analytics and preference cookies from the cookie banner on your first visit.

Payment Data Isolation

DANA, OVO, GoPay and QRIS transaction data is stored in a separate encrypted ledger, accessible only to the finance team. We never pass raw payment credentials to third-party marketing tools or analytics platforms.

Data Retention Schedule

Account profile data is kept for the life of your account plus five years after closure to meet financial record-keeping obligations. Anonymised behavioural logs are purged after twelve months. You can request early deletion where local law permits.

Third-Party Sharing Rules

We share data only with our payment processors (DANA, OVO, GoPay, QRIS gateways), our fraud-detection provider and, where required, regulatory bodies. We do not sell your data to advertisers or data brokers under any circumstances.

Account Security Steps

Two-factor authentication is available under Settings > Security. We recommend enabling it immediately after opening your account. Suspicious login attempts trigger an automated email alert to your registered address within 60 seconds of detection.

Privacy Policy: Questions We Hear Most

The questions below cover the data rights and account privacy details that Indonesian account holders ask us about most often. If your question is not answered here, reach us via live chat between 08:00 and 23:00 WIB and we will give you a direct answer about your specific account data.

We collect your name, email address, date of birth, phone number and the payment identifier for your chosen method — DANA, OVO, GoPay or QRIS. We also log device ID and IP address for security verification at each login.

Log in and go to Settings > Privacy & Data, then select Download My Data. We compile a structured file of your profile, transaction history and session logs and deliver it to your registered email within 48 hours of the request.

Yes. Submit a deletion request via Settings > Privacy & Data or email our privacy team. We will remove personally identifiable fields within 30 days. Transaction records may be retained longer where local law requires financial record-keeping.

We share payment identifiers only with the respective payment gateway (DANA, OVO, GoPay or QRIS) to process your transaction. No payment data is passed to advertising networks, affiliate platforms or third-party analytics providers.

Your profile data is retained for five years after account closure to meet financial record-keeping obligations. After that period, all personally identifiable fields are permanently deleted from our systems. Anonymised aggregate data may be kept longer.

We use strictly necessary cookies (cannot be disabled — they run your session), analytics cookies (anonymised, 12-month retention, can be disabled) and preference cookies (language/currency settings, can be disabled via the cookie banner or Settings > Privacy).

Contact our privacy team via live chat (08:00–23:00 WIB) or by email with the subject line 'Privacy Rights Request'. We acknowledge within 24 hours. If a dispute remains unresolved, your options depend on local law in Indonesia.

How juara88 Protects Your Personal Data

How to Reach Us About Your Data

Live Chat

Email

Account Portal

Six Ways We Manage Your Privacy at juara88

Encrypted Storage

Cookie Policy

Payment Data Isolation

Data Retention Schedule

Third-Party Sharing Rules

Account Security Steps

Privacy Policy: Questions We Hear Most

01 What personal data does juara88 collect when I open an account?

02 How can I get a copy of the data juara88 holds on me?

03 Can I ask juara88 to delete my personal information?

04 Does juara88 share my DANA or OVO payment data with third parties?

05 How long does juara88 keep my account data after I close my account?

06 What cookies does juara88 use and can I turn them off?

07 Who do I contact if I believe my privacy rights have been violated?

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